30 Day Money Back Guarantee
All returns must be pre-approved, you must obtain a return authorization number and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#). Products returned to us without an RA # will incur an additional $50 handling charge. You can request a return authorization number by calling our Customer Service Department at 1-888-436-4600, within the first 30 days from the date of purchase. Authorized returns are for a refund or credit. All credits are valid for a period of one year. If you require assistance, please contact our Customer Service Department at 1-888-436-4600. Customer Service hours are 8AM to 4:30PM MT Monday through Friday. Unopened: Unopened merchandise may be returned for a full refund, less a $50.00 handling fee and all shipping cost. This means that the merchandise must be in a factory sealed crate with an unbroken seal. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping costs deducted from the refund. All returns are subject to inspection before refund is given. On some products, an additional restocking fee will apply. Opened: Opened merchandise may be returned for a credit less a 10% restocking fee for all items, providing merchandise is returned undamaged, with instruction manual and all included accessories. Some items have a higher than 10% restocking fee. You will be charged extra for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the credit. All returns are subject to inspection before credit is issued. Repairs or Replacements: Most repairs can be done in the field, without the need to return the entire unit. Simply remove the Broken or Defective part and sent it back. We will determine if it is defective in material and/or workmanship and in need of warranty repair, (within warranty period). We will replace or repair the warranted part and ship back to you overnight and refund your shipping cost. (We will only reimburse you for shipping expenses incurred within the continental U.S. with an authorized RA#). We do not accept COD returns. Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items created specifically for the customer's needs.
Shipping Damage Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact our Customer Service Department at 1-888-436-4600 to report the damage. DO NOT use the product. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc.), as the shipping carrier will come to inspect the package. Freight Carrier: Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory. Attempting a return to the manufacturer for repair/replacement is nearly impossible without the proper boxes! | 
